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Grievance Procedures

COMPLAINTS AND GRIEVANCE PROCEDURES:(Higher Education Support Act 2003)

A student or staff member may make a complaint orally or a formal complaint/appeal in writing. Oral complaints/appeals will be dealt with informally and complaints/appeals in writing will received a written response, indicating the outcome and the reasons for the decision. The College will always seek to deal with complaints grievances or appeals in a constructive and timely manner. Each formal compliant, grievance or appeal and its outcome is to be recorded in writing. In the first instance, complaints/appeals should normally be discussed with the person/persons involved (Matt 18:15). However, if this does not resolve the problem, or is inappropriate or impracticable, students should implement the procedures outlined below.

Access to Grievance Procedures

Tabor Victoria offers units in a variety of delivery modes including on site at Ringwood and a limited range of on-line units. Students attending classes, undertaking units externally or intending students have a right to access the grievance procedures for academic and non-academic matters without disadvantage, regardless of the locations of the campus at which the grievance has arisen, the student's place of residence or the mode in which they study.

The College acknowledges it has an obligation to ensure such students are not disadvantaged by the procedures required in the grievance investigation and resolution process. Therefore, students or intending students may request any, or all, of the following additional services:

  • provision of a complete copy of the grievance procedures, posted by regular mail services or emailed to them, it they are not already in possession of a copy and do not have access to the website.
  • reply paid envelope(s) to minimise the cost of lodging notices of grievance, requests for a formal review of an investigation or they submission of information to be considered in the context of te review;
  • a personal meeting arranged at the Ringwood or at another mutually agreed location; or
  • telephone calls or conference arrangements initiated by the College to facilitate information gathering, in lieu of a personal attendance at a meeting.

The complaints and grievance procedures are split into two sections; Academic Matters and Non-Academic Matters.

For the purposes of this protocol, academic matters relate to student progress, assessment, and curriculum and awards in a course of study. A non-academic matter includes ANY matters, concerns or complaints which do not relate to student progress, assessment, curriculum and awards in a course of study and includes complaints in relation to personal information that the provider holds in relation to the student.

Both documents are available here:

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